Expert Answers to Common DMV Questions

Is it possible to remove points from your driving record?

Ask George
By: George Valverde, Director California Department of Motor Vehicles
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Do you have questions about general driving related requirements like registration and insurance? Are you unclear about laws and restrictions related to driving? The California Department of Motor Vehicles has answers. Save Time. Go Online at Q: Is it possible to remove points from your driving record? A: Points are not something you want on your driving record, and they can be assigned as a result of collisions or traffic tickets. Generally, at-fault collisions are one point and tickets are between one and two points. The only way to remove points from a driving record is to wait. Most points stay on your record for three years. Depending on severity, points may stay on your record for up to 10 years. To avoid accruing points, always follow the traffic laws and avoid reckless behavior. Be certain that you are driving defensively and never distracted while on the road. Keep this advice in mind, and you will be able to keep points off of your driving record! The DMV website offers more detailed information about points at Save Time. Go Online! Q: I received a letter stating that my personalized license plate request was denied. Why wasn’t I informed of this when I placed the order online? A: When ordering a Personalized License Plate online, a general search of our records allows the order if the plate configuration is available. However, specific regulations require the DMV to review every order and ensure that the plate does not violate these regulations. This manual process is not done when your plate is ordered. When the review is complete, a final determination regarding the acceptability is made and the customer is notified. For more information, please visit Save Time. Go Online! Q: I know that talking or texting on my cell phone is now illegal while driving. What about selecting songs on my MP3 player or browsing the Internet on my smart phone? A: The DMV strongly discourages these types of activities, as they are distracting and extremely dangerous. However, the cellular phone law applies exclusively to text or web-based messages and phone calls. Also keep in mind that any driver who is driving unsafely may be cited by a law enforcement officer. Although the law does not prohibit MP3 or Internet use, allowing yourself to become so distracted that you are driving recklessly could be grounds for a traffic citation. To read more about the cellular phone law, visit Save Time. Go Online! By George Valverde – Director, California Department of Motor Vehicles The DMV is a department under the Business, Transportation and Housing Agency, which is under the direction of acting Undersecretary Traci Stevens. The DMV licenses drivers, maintains driving records, registers and tracks official ownership of vehicles and vessels, investigates auto and identity-related fraud, and licenses car dealers, driving schools, and traffic violator schools. For more information about the DMV, visit